Shipping Policy
1. Shipping Information:
- At CR Home, every piece reflects our commitment to refined designer craftsmanship and elevated quality standards. We strive to dispatch all orders promptly, aiming to ship them within 4-5 business days. For custom or made-to-order collections, please allow 6–8 business days for dispatch.
2. Delivery Information:
- The final delivery time depends on your location, ensuring that the joy of CR Home reaches every corner of the country.
- NCR Deliveries: For orders within the NCR region, dispatch is completed within 4–5 business days, followed by expedited delivery within 24 hours.
- Standard Deliveries in India: Typically take 7-10 business days to arrive.
Please Note: While we make every effort to ensure timely delivery, unforeseen circumstances may occasionally cause delays. Rest assured, we are committed to minimizing any inconvenience caused by such extraneous factors.
3. Dispatch and Transit Times:
- Kindly follow point number 1 (Above).
- Please note that business days do not include Sundays, Indian National holidays, and major festivals.
4. Guest Checkout vs. Account Creation:
- While guest checkout is available without creating an account, we highly recommend setting up an account for a personalized and seamless shopping experience.
- Creating an account allows you to create product wishlists, track your order details and transactions, easily request returns and order escalations, and stay updated with the latest product offerings and promotional offers. At CR Home, we’re not just decorating spaces; we’re bringing warmth, elegance, and everyday comfort into your home.
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Cancellation Policy
- Orders may be cancelled only before they are dispatched by contacting our Customer Support via email or phone.
- Once an order has been dispatched, cancellation requests will not be accepted.
- As CR Home does not accept returns or exchanges (except in cases of damaged or missing items reported in accordance with our Return & Exchange Policy), orders cannot be cancelled once they have been shipped.
- Once a cancellation request has been confirmed, it cannot be reversed.
- Any discounts, promotional offers, or coupon codes applied to the cancelled order will be considered utilized and will not be reinstated or refunded.
Return & Exchange Policy
At CR Home, every order is carefully inspected and a complete packing video is recorded before dispatch to ensure the product is shipped in perfect condition.
Eligibility for Return or Exchange
Returns or exchange will be accepted only under the following circumstances:
- The product is received in a damaged condition.
- Any item is missing from the order.
Returns, exchanges, or refunds for any other reason are not permitted.
Request Timeline
- All return or exchange requests must be raised within 24 hours of delivery.
- A continuous, unedited unboxing video recorded from the moment the sealed package is opened until the product is completely unpacked is mandatory for all damage or missing item claims.
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Requests submitted without a valid unboxing video or after 24 hours of delivery will not be accepted under any circumstances.
The video must clearly show:
- The sealed package before opening.
- The shipping label.
- The complete unboxing process.
- The condition of the product and all items received.
Claims submitted without a valid, uninterrupted unboxing video will not be eligible for return or replacement.
How to Raise a Request
Please contact our Customer Support team within 24 hours of delivery through:
📧 Email: crhome@crhome.in
📞 Phone/WhatsApp: +91 8588804389
Customer Support Hours:
Monday to Saturday | 10:00 AM – 6:00 PM
Important
- Every order is thoroughly inspected and video recorded during packing before dispatch.
- CR Home reserves the right to verify all claims before approving a return or exchange.
- Any request that does not comply with this policy may be rejected at CR Home's sole discretion.
Non-Eligible Claims
Claims for replacement will not be accepted under the following circumstances:
- Return or exchange requests based on personal preference, including color, design, pattern, texture, size, or overall appearance, will not be accepted.
- The product has been used, washed, altered, or damaged due to misuse, improper handling, or normal wear and tear.
- The original packaging, tags, invoice, or any complimentary items are missing.
- A complete, continuous, and unedited unboxing video is not provided.
- The request is raised more than 24 hours after the delivery of the order.
- The reported damage or missing item cannot be verified from the unboxing video.
- The claim is found to be false, fraudulent, or inconsistent with our dispatch records.
Refund Policy
· Refunds are processed only after the returned product is received and passes quality inspection at our warehouse.
Refund timelines:
· Prepaid Orders:
1. Processed within 24–48 business hours after approval
2. May take an additional 2–3 business days to reflect in your account
· Cash on Delivery (COD):
1. Refund will be processed via bank transfer
2. Customer must share bank details via email or WhatsApp
3. Amount will reflect within 4–5 business days after processing
Important Notes
· Partial returns (individual items from an order) are allowed, subject to policy conditions.
· If a product is part of a combo offer or discounted set, cancelling or returning one item may impact the entire offer.
· Discount vouchers used during purchase will be considered utilized and non-refundable.
Need Help?
For any queries or assistance, please contact us:
📧 crhome@crhome.in
📞 +91 8588804389
- Customer Support: Monday to Saturday | 10:00 AM – 6:00 PM
