Please reach
out to us via email at crhome@crhome.in or send us a message on WhatsApp
+91-8588804389. We're here to help!

We provide a variety of payment options to enhance your online shopping
experience. When placing your order, you can select from the following payment
methods:

• Credit/Debit Cards
• Paytm
• UPI
• Netbanking

• Once your order is confirmed, you will receive both an email and a WhatsApp notification.
• If you have any uncertainties regarding the confirmation of your order, please don't hesitate to reach out to our customer care team at crhome@crhome.in or send us a message on WhatsApp +91-8588804389.

• Once your order is shipped, we'll send you an email and WhatsApp message containing the tracking number and details of the service provider.
• You can also track your order by logging into our website and clicking on "Track
  Here.".· 
• If you're experiencing difficulty reading the emails or if you haven't received any
  updates, please reach out to our elpdesk for assistance.

• Absolutely! You can modify your shipping address or product size before we dispatch your order. Once it's on its way, we can't make any changes to the address or the items in your order.
• If you need to modify or cancel your order, just shoot us an email at contact@pocomico.com or send us a message on WhatsApp +91-8588804389, and our team will take care of it for you.

• Once your order is confirmed, online modifications are not available. However, we're here to help! Feel free to reach out to us via email or WhatsApp with your order number and the reason for the change request.·
• Please note that alterations to orders are considered under special circumstances and are subject to the discretion of the company. You can contact us at
  contact@pocomico.com or send us a message on WhatsApp +91-8588804389.

We encourage our customers to make the most of our exciting promotions. However, please remember to apply your promotion code during the checkout process as it cannot be added after your order has been placed. Keep an eye out for future promotions to make the most of our offers!

• International shipping will soon be available as part of our expansion plan.

At CR Home, we strive to get your order to you as swiftly as possible so you can start revamping your House. Here's what you can expect:

Shipping Information: We're dedicated to getting your order on its way within just 2 business days of purchase.

Delivery Information:· • In India, you can typically expect your standard delivery to arrive within 6-7 days.

• While we do our best to ensure swift delivery, please understand that occasional delays may
occur due to factors beyond our control.

Domestic Orders: For orders below Rs. 2000, a nominal shipping charge of Rs. 100 is applicable. However, we offer free shipping for all pre-paid orders above Rs. 2000 within India.

Cash on Delivery (COD): For domestic Indian orders, we offer cash on delivery (COD) at an additional cost of Rs. 50. Please note that this fee is non-refundable. 

Express delivery options: Additionally, express delivery options are available for selected pin codes at an additional charge of Rs. 350, ensuring swift delivery within 1-2 business days.

While guest checkout is available without the need to create an account, we highly recommend setting up an account to unlock a world of benefits:

• Create and manage product wish lists to keep track of your favourites .·  
  Stay organised by easily accessing your order details and transaction history.
  Hassle-free returns and order escalations with just a few clicks.
  Stay in the loop with the latest product launches and exclusive promotional offers.

At CR HOME, we strive to ensure that your orders reach you in a timely manner. If, by any chance, your order hasn't arrived by the expected delivery date, don't Worry! Simply reach out to us via Whatsapp message on +91-8588804389 or mail us at crhome@crhome.in with your order number, and our dedicated team will promptly investigate the matter for you. 

At CR HOME, we take pride in our meticulous order processing, but on rare occasions, mistakes can happen. If you happen to receive an incorrect item, don't worry! Simply reach out to us via Whatsapp message on +91-8588804389 or mail us at crhome@crhome.in with your order number, and our dedicated team will swiftly investigate the issue for you. Your satisfaction is paramount to us!

At CR Home, we strive to ensure that your orders are delivered accurately and promptly. However, if you find that some items are missing from your order despite receiving a delivery confirmation, don't worry! We're here to assist you.Kindly reach out to us via email at crhome@crhome.in or send us a message on WhatsApp +91-8588804389 to chat with our customer care executive, click on the WhatsApp icon to
get started, within 24 hours of receiving the delivery confirmation message.

• Ensure the returned product is in its original packaging, unused, and unwashed, with proper tags.
• Products undergo a quality check at the CR HOME warehouse before processing exchanges/refunds.
• Exchange requests are accepted only once.
• Cash on delivery (COD) and shipping fees are non-refundable.
• International orders are non-returnable.

• Typically, it takes 7-10 working days for an exchange or return order to be processed.
• This timeline accounts for the reverse pickup arranged with the courier company, which collects the product from your delivery address.
• Upon retrieval, the items undergo a thorough quality check at the CR HOME warehouse.
• After this inspection, we proceed with the necessary steps to complete the refund process.